{"id":5449,"date":"2020-10-29T13:54:49","date_gmt":"2020-10-29T12:54:49","guid":{"rendered":"https:\/\/metashare.com\/app\/about-copy\/"},"modified":"2025-09-19T16:08:49","modified_gmt":"2025-09-19T14:08:49","slug":"health-status","status":"publish","type":"page","link":"https:\/\/staging.metashare.com\/en\/health-status\/","title":{"rendered":"Health status"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">MetaShare depends on the service health of <a rel=\"noreferrer noopener\" href=\"https:\/\/portal.office.com\/adminportal\/home?#\/servicehealth\" target=\"_blank\">Microsoft 365<\/a> and <a href=\"https:\/\/status.azure.com\/en-us\/status\" target=\"_blank\" rel=\"noreferrer noopener\">Azure<\/a>. You can also get updates on Microsoft&#8217;s health status from <a rel=\"noreferrer noopener\" href=\"https:\/\/twitter.com\/MSFT365Status\" target=\"_blank\">Twitter (@MSFT365Status)<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there are no ongoing problems with Microsoft 365 and your problem is not listed here, check our <a rel=\"noreferrer noopener\" href=\"https:\/\/help.metashare.com\/en\/known-issues\/\" target=\"_blank\">known issues<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ongoing issues<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-100121 post type-post status-publish format-standard hentry category-ongoing-issues no-featured-image-padding\">\n\n<div class=\"wp-block-group has-accent-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h3 class=\"has-link-color wp-elements-1 wp-block-post-title\"><a href=\"https:\/\/staging.metashare.com\/en\/ongoing-issues\/search-properties-missing\/\" target=\"_self\" >Search properties missing<\/a><\/h3>\n\n<div class=\"entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Start time: 11 August 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some tenants are experiencing issues with search properties &#8211; managed and crawled properties are not displayed in Search Schema in Search Administration. We have seen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Previously working properties not displayed, but continuing to work.<\/li>\n\n\n\n<li>Previously working properties not displayed and not working anymore, leading to empty search results.<\/li>\n\n\n\n<li>Properties for newly created columns not appearing, possibly not being created.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve reported these issues to Microsoft and continue to monitor them while we wait for their response.<\/p>\n<\/div><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-100094 post type-post status-publish format-standard hentry category-ongoing-issues no-featured-image-padding\">\n\n<div class=\"wp-block-group has-accent-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h3 class=\"has-link-color wp-elements-2 wp-block-post-title\"><a href=\"https:\/\/staging.metashare.com\/en\/ongoing-issues\/search-refiners-not-working-in-some-tenants\/\" target=\"_self\" >Search refiners not working in some tenants<\/a><\/h3>\n\n<div class=\"entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Start time:<\/strong> 6 August 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have found that in some SharePoint tenants selecting refiners containing special characters breaks the search and no results are returned. Since MetaShare&#8217;s filters on the &#8220;Search for documents&#8221; and &#8220;Workspaces&#8221; pages are based on search refiners, the same issue happens there.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve contacted Microsoft regarding this issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a workaround it is possible to search using the filter, instead of selecting it. For example searching for &#8220;RefinableString09:\u00d6ppen&#8221;, or &#8220;status:\u00f6ppen&#8221; (if you have added custom search aliases), will find all documents with that search property value. To find the name of the search property to use you can select the filter and check the name of the property that was used in the URL:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/staging.metashare.com\/wp-content\/uploads\/finding-search-propery-name-1024x576.png\" alt=\"\" class=\"wp-image-100095\" srcset=\"https:\/\/staging.metashare.com\/wp-content\/uploads\/finding-search-propery-name-1024x576.png 1024w, https:\/\/staging.metashare.com\/wp-content\/uploads\/finding-search-propery-name-300x169.png 300w, https:\/\/staging.metashare.com\/wp-content\/uploads\/finding-search-propery-name-768x432.png 768w, https:\/\/staging.metashare.com\/wp-content\/uploads\/finding-search-propery-name.png 1093w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Update:<\/strong> 7 August 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft has marked our Service Health issue reported in the Admin Portal as &#8220;<strong>No issue found<\/strong>&#8221; in two tenants where it was reported. We continue to work to get the issue acknowledged and resolved.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Update<\/strong>: 11 August 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have opened a support request with Microsoft regarding the issue. If you&#8217;re affected and want to open a support request for your tenant, you can reference the <strong>tracking ID 2608111420000747<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Update<\/strong>: 21 August 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks to <a href=\"https:\/\/github.com\/SharePoint\/sp-dev-docs\/issues\/10992\">a community member sharing their findings<\/a> about the issue we were able to apply a workaround which will allow affected tenants to use refinements with special characters in MetaShare. The issue is caused by Microsoft APIs returning refiner tokens encoded with UTF8, but then expecting them to be encoded with Latin1 to work correctly. We could see that Microsoft is now aware of the bug reports and is trying to investigate the issue, but has not confirmed it as a bug yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SharePoint search centers using custom filters and PnP Search web part are unfortunately still affected. We continuously try to make Microsoft acknowledge the issue through Microsoft Support cases and through other channels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div>\n\n<\/li><li class=\"wp-block-post post-99812 post type-post status-publish format-standard hentry category-ongoing-issues no-featured-image-padding\">\n\n<div class=\"wp-block-group has-accent-2-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><h3 class=\"has-link-color wp-elements-3 wp-block-post-title\"><a href=\"https:\/\/staging.metashare.com\/en\/ongoing-issues\/recent-documents-include-only-one-document\/\" target=\"_self\" >Recent documents include only one document<\/a><\/h3>\n\n<div class=\"entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Start time: 12 November 2025<br>Updated: 17 December 2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/learn.microsoft.com\/en-us\/graph\/api\/drive-recent?view=graph-rest-1.0\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft has recently deprecated Graph endpoint<\/a> used for retrieving recent documents which is used by MetaShare. Usually, deprecated endpoints continue to work for some time, giving developers time to update APIs they use. Unfortunately in this case, according to Microsoft, the recent endpoint will continue to work in a degraded state, which appears to mean retrieving only one item. We are working on an update using different APIs to resolve the issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div><\/div><\/div>\n\n<\/li><\/ul>\n\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-primary-color has-alpha-channel-opacity has-primary-background-color has-background is-style-default\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Resolved issues<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-100088 post type-post status-publish format-standard hentry category-resolved-issues no-featured-image-padding\">\n<h3 class=\"has-link-color wp-elements-4 wp-block-post-title\"><a href=\"https:\/\/staging.metashare.com\/en\/resolved-issues\/some-workspaces-could-be-temporarily-missing-from-start-page\/\" target=\"_self\" >Some workspaces could be temporarily missing from start page<\/a><\/h3>\n\n<div class=\"entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Start time: 31 July 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are aware of an issue that causes some workspaces to be missing from start page. This happens because sometimes SharePoint search breaks how SharePoint sites are indexed (the result does not include values for metadata set on the start page). The issue usually is resolved after the site or its start page is reindexed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are currently getting reports from many customers who are affected by the issue after recent SharePoint update. It seems that the update broke search results for all sites. It also seems that SharePoint will try to reindex all sites, so the issue will eventually get resolved on it&#8217;s own, which we have seen happen in some tenants.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">If you are affected, there are several things you can do:<\/h4>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-8f761849 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>All workspaces are still there and can be found by searching for any document they contain and selecting &#8220;Show in Workspace&#8221; action:<br><img decoding=\"async\" src=\"https:\/\/staging.metashare.com\/wp-content\/uploads\/show-in-workspace-1024x450.png\" alt=\"\"> <\/li>\n\n\n\n<li>You can add frequently accessed workspaces to favorites so they are always easy to find.<\/li>\n\n\n\n<li>If the issue affects only a small number of workspaces you can open each of them in SharePoint and republish the start page. This will trigger a reindex that will fix the search result for that site.<\/li>\n\n\n\n<li>If a large number of workspaces is affected and you don&#8217;t want to use workarounds or wait, you can <a href=\"https:\/\/staging.metashare.com\/en\/contact-us\/\">contact us<\/a> and we can help you by running a script requesting a reindex on all start pages.<br><\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/li><li class=\"wp-block-post post-100069 post type-post status-publish format-standard hentry category-resolved-issues no-featured-image-padding\">\n<h3 class=\"has-link-color wp-elements-5 wp-block-post-title\"><a href=\"https:\/\/staging.metashare.com\/en\/resolved-issues\/sharepoint-issue-recently-mapped-crawled-properties-are-not-displayed-in-admin-center\/\" target=\"_self\" >SharePoint issue: Recently mapped crawled properties are not displayed in Admin Center<\/a><\/h3>\n\n<div class=\"entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Start date:<\/strong> 9 June 2026 <br><strong>Resolved:<\/strong> 31 July 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When mapping crawled properties to managed properties (e.g. RefinableString) in the SharePoint Admin Center the mapping is not displayed after changes are saved. We were able to confirm that the mapping is persisted and managed properties are populated with values from added crawled properties, even if the Search Schema UI doesn&#8217;t show the mapping. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While this does not affect the functionality of MetaShare directly, we are getting reports and questions about the issue from MetaShare administrators. We have reported our findings to Microsoft but they reported that no issue was found. We continue monitoring the situation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Update:<\/strong> 18 June 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft has now acknowledged the issue and it can be followed in <a href=\"https:\/\/admin.cloud.microsoft\/?source=applauncher#\/servicehealth\/:\/alerts\/SP1393483\" data-type=\"link\" data-id=\"https:\/\/admin.cloud.microsoft\/?login_hint=admin%40marta2019.onmicrosoft.com&amp;source=applauncher#\/servicehealth\/:\/alerts\/SP1393483\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 admin center (issue SP1393483)<\/a> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/li><\/ul><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-primary-color has-alpha-channel-opacity has-primary-background-color has-background is-style-default\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">More<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/staging.metashare.com\/en\/resolved-issues\/\" data-type=\"category\" data-id=\"100\">All resolved issues<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Check MetaShare\u2019s current system status and uptime history. Stay informed \u2013 visit our health status page now!<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"element-controls":[99,91,81],"class_list":["post-5449","page","type-page","status-publish","element-controls-center-title","element-controls-image-shadow","element-controls-single-column","no-featured-image-padding"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/pages\/5449","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/comments?post=5449"}],"version-history":[{"count":136,"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/pages\/5449\/revisions"}],"predecessor-version":[{"id":99644,"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/pages\/5449\/revisions\/99644"}],"wp:attachment":[{"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/media?parent=5449"}],"wp:term":[{"taxonomy":"element-controls","embeddable":true,"href":"https:\/\/staging.metashare.com\/en\/wp-json\/wp\/v2\/element-controls?post=5449"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}